Clauses marked (Important) limit the client's rights or impose costs. Please read them carefully.
1. Acceptance
1.1 These Terms and Conditions apply to all quotations, invoices and orders issued by Ring Artisan (Pty) Ltd ("Ring Artisan").
1.2 Payment of the deposit constitutes the client's acceptance of these Terms and Conditions in full.
1.3 The client confirms that these Terms and Conditions were provided before payment of the deposit, and that the clauses marked (Important) were specifically brought to the client's attention.
2. Pricing and Exchange Rate
2.1 Quoted prices are based on the prevailing USD/ZAR exchange rate and are subject to change until the deposit has been received.
2.2 Once the deposit has been received, the quoted price is fixed for that order.
3. Deposit (Important)
3.1 All Ring Artisan pieces are custom designed and made to the client's specifications.
3.2 Production will begin only once a deposit of 70% of the total order value has been received.
3.3 The deposit covers design work and the acquisition of materials and stones, and is non-refundable.
4. Design Approval and Completion (Important)
4.1 Before production, Ring Artisan will provide the client with an approval document containing the CAD renders, 3D prints, design, finger size, metal type and stone specifications as stated on the relevant stone certificate(s).
4.2 The client must approve this document in writing before production begins.
4.3 Renders are a representation of the design and cannot exactly reproduce the colour or appearance of natural stones. The stone certificate(s) are the definitive description of each stone.
4.4 The finished piece will be assessed against the approved approval document and the paid quotation and invoice. Ring Artisan's assessment of whether the piece meets these specifications is final. A piece that meets these specifications is considered complete.
4.5 The client is responsible for the finger size confirmed in the approval document. Any resizing after completion is at the client's cost.
4.6 Changes requested after approval may be charged additionally and may extend the turnaround time.
5. Turnaround Time
5.1 Turnaround time is typically 6 to 12 weeks from receipt of the deposit and written approval of the approval document.
5.2 Turnaround times are estimates and are not guaranteed. Delays may occur due to stone sourcing or circumstances beyond Ring Artisan's control.
6. Final Payment and Ownership
6.1 Ring Artisan will notify the client once the piece is complete.
6.2 The outstanding balance is payable within 3 days of notification of completion.
6.3 The piece will not be shipped, delivered or released until the balance has been paid in full.
6.4 Ownership of the piece remains with Ring Artisan until the full purchase price has been paid.
7. Late Payment (Important)
7.1 Overdue amounts will carry interest at 2% per month, calculated from the due date until the date of payment.
8. Shipping and Insurance
8.1 Shipping is insured and covered by Ring Artisan for orders valued up to R60,000.
8.2 For orders valued above R60,000, shipping insurance will be quoted separately and is payable by the client.
8.3 Risk in the piece passes to the client on delivery.
9. Uncollected Pieces (Important)
9.1 If the balance remains unpaid 90 days after notification of completion, Ring Artisan may, after giving the client written notice, cancel the order, retain the deposit, and resell, remodel or recover the materials of the piece.
9.2 If a fully paid piece has not been collected within 90 days of notification of completion, Ring Artisan may, after giving the client written notice, deal with the piece as permitted by law for abandoned goods.
10. Lifetime Craftsmanship Warranty
10.1 Ring Artisan provides a lifetime craftsmanship warranty on the structural integrity of its jewellery. The warranty covers defects in workmanship, being failures caused by how the piece was made rather than how it was worn, including:
(a) claws that break or weaken under normal wear;
(b) shanks that split or crack under normal wear; and
(c) pavé or micro-set stones lost under normal wear.
10.2 The warranty does not cover damage caused by harsh wear or exposure, including physical impact and abrasion, manual labour, gardening, weightlifting, chlorine, pool water, salt water, household chemicals, beauty and skincare products, or sleeping in the jewellery.
10.3 To keep the warranty active, the client must bring the piece to Ring Artisan once a year for a complimentary inspection and clean.
10.4 The warranty is forfeited if the piece is repaired or altered by another jeweller.
10.5 Warranty claims may be submitted by sending a photograph and short description of the issue to hello@ringartisan.com or via WhatsApp to +27 66 244 6846.
10.6 This warranty is in addition to the client's rights under the Consumer Protection Act.
11. Photography and Marketing
11.1 Ring Artisan reserves the right to photograph and record its jewellery and to use such images for marketing, its website, social media and portfolio. This includes images taken by photographers or other third parties, where Ring Artisan holds the necessary licence.
11.2 Ring Artisan will not publish the client's name, likeness or personal information without the client's prior written consent.
12. Intellectual Property
12.1 All designs, CAD files, renders and 3D prints created by Ring Artisan, including bespoke designs created for a client, remain the intellectual property of Ring Artisan unless otherwise agreed in writing.
13. Returns (Important)
13.1 Ring Artisan does not accept returns or offer refunds on bespoke pieces.
13.2 Should a client wish to return a fully paid bespoke piece, compensation will be limited to the gold scrap value of the piece.