Privacy policy

Privacy Policy

Your privacy is important to Ring Artisan. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have over it. We handle all personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website and services, you agree to the collection and use of your information as described in this policy.

Who we are

Ring Artisan is a bespoke fine jewellery and engagement ring atelier based in Stellenbosch, South Africa, operating by appointment only.

For any privacy-related questions or requests, you can contact us at: Email: hello@ringartisan.com WhatsApp / Phone: +27 66 244 6846

The information we collect

We collect personal information that you provide to us directly, and some that is gathered automatically when you use our website. This may include:

Information you give us — your name, email address, phone or WhatsApp number, delivery and billing address, and any details you share with us about your design preferences, budget, or occasion when you enquire or place an order.

Order and transaction information — the items you purchase or commission, order history, deposit and payment records (note: payment card details are processed securely by our payment provider and are not stored by us).

Communications — messages you send us via WhatsApp, email, social media, our website contact forms, or in consultation.

Automatically collected information — when you visit our website, we may collect technical data such as your IP address, browser type, device information, and how you interact with our site, through cookies and similar technologies (see "Cookies and remarketing" below).

Why we collect and use your information

We use your personal information to:

Respond to your enquiries and provide quotations. Design, create, and deliver your custom or purchased pieces. Process payments, deposits, and orders. Communicate with you about your order, appointment, or aftercare. Provide warranty service and repairs. Send you updates, offers, or news — only where you have agreed to receive these. Improve our website, products, and customer service. Meet our legal, tax, and regulatory obligations.

We will only use your information for the purposes for which it was collected, unless we reasonably consider we need to use it for a related and compatible purpose.

Who we share your information with

We do not sell your personal information to anyone. We may share it with trusted third parties only where necessary to run our business, including:

Our e-commerce platform (Shopify), which hosts our website and processes orders. Payment providers, who securely handle transactions. Couriers and delivery partners, to deliver your order. Communication and customer-management tools we use to respond to and manage enquiries. Professional advisors and authorities, where required by law.

All third parties we work with are required to keep your information secure and to use it only for the purposes we specify.

Cookies and remarketing

Our website uses cookies and similar technologies to function properly, understand how visitors use our site, and support our advertising.

In accordance with the policies of platforms including Facebook, Instagram, and Google, we inform you that our website may track cookies as part of remarketing or other advertising features offered by these platforms.

By visiting this site, you acknowledge that our remarketing and other advertisements may be shown to you as you visit other websites that form part of the Google Display Network, Meta (Facebook and Instagram), or similar advertising networks.

We will never use personally identifiable information obtained through our remarketing campaigns for any unrelated marketing purpose, and we will not share such information with third parties for their own use.

We do not use any sensitive personal information in our remarketing tags.

We make every effort to comply with the current advertising policies of the platforms we use, and where any non-compliance arises, we will work to correct it promptly.

You can opt out of personalised advertising at any time by adjusting your ad preferences directly with Facebook, Instagram, and Google, or through your browser's cookie settings.

We use analytics tools, including Meta and Google Analytics, primarily to measure the effectiveness of our website and online marketing.

How we protect your information

We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse. While no online system can be guaranteed completely secure, we work to safeguard your information and to limit access to it to those who need it to serve you.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to provide aftercare and warranty service, and to meet any legal, accounting, or reporting requirements. Where information is no longer needed, we securely delete or anonymise it.

Your rights

Under POPIA, you have the right to:

Request access to the personal information we hold about you. Ask us to correct or update information that is inaccurate or incomplete. Request that we delete your information, where there is no legal reason for us to keep it. Object to your information being used for direct marketing at any time. Withdraw your consent to our processing of your information, where that processing is based on consent. Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at hello@ringartisan.com. We will respond within a reasonable period.

Direct marketing

We will only send you marketing communications where you have agreed to receive them. Every marketing message will give you a simple way to opt out, and you can unsubscribe or ask us to stop at any time by contacting us directly.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the date of the most recent update shown below.

Contact us

If you have any questions about this policy or how we handle your personal information, please contact:

Ring Artisan Email: hello@ringartisan.com WhatsApp / Phone: +27 66 244 6846 Stellenbosch, South Africa

Last updated: June 2026