Refund policy
Consumer Policy
Our policies align with the rights set out in the Consumer Protection Act 68 of 2008. Our clients are the reason we thrive, and we pride ourselves in the best customer service we can give. If you feel we are not living up to our ethos, please inform us respectfully and accordingly.
Relating to Sections 17 through 20, our policies are as follows:
Order cancellation:
Our pieces are bespoke. This means they are tailored for each client and not easily sold to another. This means that the deposit we require to secure materials for each order is non-refundable. This deposit amount is only enough to secure materials, and covers our loss should the client wish to cancel their order. This deposit does not cover our labour, our design rates, nor our time.
If you order a jewellery piece that is in stock, which means it is not custom-made specifically for you, we have a cancellation fee of 20% of the items price.
Returns & Refunds:
Ring Artisan accepts no returns or refunds. Should the client wish to return an item paid for in full, the client can only receive a compensation for the gold scrap value of the item. This is due to the item needing to be refined and cannot be otherwise refurbished for stock due to the bespoke nature of our items
A customer can return a stock item purchased in-store or online.
Full refund
The item must be returned within 7 business days, still be in its original unblemished packaging and the jewellery piece is unworn.
Exchange / Store Credit
The item must be returned within 14 business days, still be in its original unblemished packaging and the jewellery piece is unworn.
How do I initiate my return online?
This only applies for items that is not bespoke jewellery, as we do not offer any returns on bespoke jewellery.
In-store purchase exchanges?
We do offer exchanges for items purchased in-store, or if you prefer not to exchange for a different item, we can offer you store credit.
Note: If the packaging in which the jewellery item came with is damaged or the jewellery item is damaged, we will not be able to go forward with any type of exchange.
Does my store credit expire?
It will expire after 365 days/a year from the date we you’ve received it.
Repairs:
Pertaining to Sections 55 & 56, our items are of superior quality. Manufacturing flaws are unlikely but can occur, and on this occasion will be addressed and resolved accordingly. The warranties of our items assume appropriate use and care of the items. Manufacturing defects are covered up until six months from delivery of the item. Each query is addressed with necessary microscopic analysis to determine the possibility of manufacturing defects or improper use; the outcome of this analysis will determine the liable party for repair costs.